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Thank you for choosing cComputer Tech.
Important Notice: Most hardware work may void your manufacturer warranty. If you request hardware repair or modification, you acknowledge that the original warranty may no longer be valid.
Most purchases include a 7-day return policy from the date of payment and must be returned with all original packaging.
Some returns may include a restocking fee depending on the product. Many items include a one-year manufacturer warranty unless they are refurbished devices.
If the product has a manufacturer warranty, you must contact the manufacturer directly for repair or replacement, or request that cComputer Tech manage the process on your behalf.
The following items are not eligible for return:
Computer systems built by cComputer Tech that include our company logo sticker include a 1-year parts warranty and a 3-year labor warranty.
If the system is serviced by any provider other than cComputer Tech, the warranty becomes invalid.
cComputer Tech assumes no liability for devices brought in for service. While we strive to perform repairs safely and effectively, unforeseen issues may occur during hardware servicing.
By submitting your device for repair, you acknowledge and accept this risk.
Devices left in our possession for more than 30 days after the last communication may be considered abandoned.
At that time, cComputer Tech may store, recycle, or dispose of the device at our discretion and will not be liable for the device after that period.
When ordering parts for repairs, customers may be offered multiple purchasing options.
Option 1 – Fast, reliable parts purchased directly from manufacturers or authorized distributors.
Option 2 – Used or refurbished parts that may offer cost savings but may take longer to arrive.
Some third-party parts may ship internationally and may require extended delivery times.
All parts must be paid for in advance. Refunds for parts can only be issued after the supplier provides the refund to cComputer Tech.
Potential Data Loss: cComputer Tech is not responsible for any data loss that may occur during or after repairs. Customers are responsible for backing up all data before service.
Unlawful Materials: cComputer Tech will report illegal content discovered during service, including child exploitation materials, to the appropriate authorities.
Refusal of Service: cComputer Tech reserves the right to refuse service at any time.
Unpaid Invoices: All invoices must be paid within 30 days. Devices associated with unpaid invoices after 30 days may be considered abandoned property.
Rejected Payments: Returned checks will incur a $35 rejected payment fee and may include additional collection costs.
