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Effective October 6, 2026 | Website revision 2026-10-06.1
These terms explain how cComputer Tech, LLC handles service, sales, and device drop-offs. Please read them before authorizing work or purchasing. Contact us at (719) 239-0477 or info@ccomputertech.com if you need clarification or a paper copy.
The service terms below match version 2026-10-06.1 presented at our drop-off desk.
These terms are between cComputer Tech, LLC (cComputer Tech, we, us) and the customer. They apply to new transactions only when provided before the purchase or service authorization and accepted by the customer. They do not change earlier agreements or warranty promises. A separately accepted written agreement controls any conflict. A signature collected before this version was presented is not acceptance of this version.
You confirm that you own the equipment or have the owner’s authority to request service and permit necessary access. We may inspect, test, disassemble, and service equipment only within the scope you approve. Dropping off a device is not approval of an unlimited repair bill. Diagnostic charges, rates, deposits, and spending limits must be disclosed and approved before chargeable work. Estimates are valid for 14 days unless stated otherwise; they are estimates, not guaranteed prices or completion dates. We will obtain approval before exceeding an agreed spending limit or materially changing the work.
Time-based labor is billed in 15-minute increments unless a different basis is agreed before work. Approved diagnostics and work actually performed remain payable if you decline further repair or the device cannot be repaired; this does not remove remedies for deficient work. Hardware purchases require advance payment unless we agree otherwise. New, used, refurbished, aftermarket, or customer-supplied parts must be identified in the approved scope. If you cancel, you owe authorized work completed and reasonable, documented, nonrecoverable costs lawfully chargeable to you. Any remaining unearned deposit is refunded. A deposit is not automatically forfeited.
BACK UP IMPORTANT DATA BEFORE SERVICE. Tell us before work if the data is irreplaceable, a backup is unavailable, or recovery is the priority. Unless separately agreed, this service does not include a backup or data recovery. Failing drives, malware, existing damage, and necessary testing or repair can cause data loss or reveal additional failures. Recovery and uninterrupted operation are not guaranteed. We will obtain specific approval before intentionally erasing a drive, factory-resetting a device, or reinstalling an operating system in a way that removes data. You remain responsible for backups, software licenses, recovery keys, and account access; we cannot bypass ownership or activation locks.
We will use reasonable care and access device contents only as reasonably needed for the authorized service or as required by law. Provide a temporary device password when possible, and remove unnecessary sensitive material before service. Credentials supplied to us are restricted to authorized staff; change temporary credentials after return. We are not responsible for pre-existing defects, ordinary wear, or failures not caused by our work. Liquid damage, corrosion, brittle parts, batteries, and previous repairs can cause further problems even after a successful repair. These risks do not excuse damage caused by our failure to use reasonable care. Independent repair does not automatically void a manufacturer’s warranty; coverage depends on its terms and applicable law.
ALL SALES ARE FINAL FOR CHANGE OF MIND, INCLUDING UNOPENED GOODS. There is no automatic return, exchange, or cancellation right under this voluntary policy. Any exception requires cComputer Tech’s advance written approval, which will state the return deadline, condition requirements, and any lawful, disclosed restocking or shipping charges. Do not send a return without instructions. This policy includes special-order parts, installed or used items, software/licenses, consumables, and services already performed. It does not eliminate rights concerning defective or misdescribed goods, deficient services, applicable warranties, or any refund or cancellation right required by law.
Contact us promptly at (719) 239-0477 with the invoice or ticket number and a description of the issue. Give us a reasonable opportunity to inspect and address the concern. Any applicable manufacturer warranty and any specific cComputer Tech warranty disclosed for the transaction govern their respective coverage. This policy does not create a blanket parts, labor, or computer-build warranty, and does not disclaim legally applicable express or implied warranties. Damage from misuse, later accidents, unrelated failures, or changes made after service is not a defect in our work. Where legally permitted and consistent with the applicable warranty, we may first repair, re-perform, or replace the affected item or service; we will provide a refund or other remedy when required.
Payment is due on the date stated in the accepted quote, service agreement, or invoice; unless another schedule is agreed, invoices are due within 30 days of issue. We may require agreed deposits or payment before ordering parts or releasing equipment, subject to applicable law and previously agreed credit terms. Late charges, returned-payment charges, storage charges, and collection costs apply only if separately disclosed, agreed where required, and lawful. These terms do not impose a recurring percentage late fee or authorize disabling, locking, or deleting a customer’s systems or data for nonpayment.
Please collect equipment within 30 days after we notify you it is ready, or contact us to agree to other arrangements. Keep your contact and mailing details current. We may exercise a valid repair lien or handle genuinely abandoned property only through the procedures and notices required by Colorado law. Missing a pickup or payment date does not automatically transfer ownership to us. No disposal, sale, recycling, or data destruction is authorized merely by the passage of 30 days.
TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE LIABILITY FOR INDIRECT OR CONSEQUENTIAL LOSS, INCLUDING LOST PROFITS, LOST BUSINESS, AND LOSS OF USE. For direct physical damage to equipment for which we are responsible, recovery is limited to the reasonable cost of repair or the equipment’s fair market value immediately before the damage, whichever is less, where the law permits that limit. These limits do not excuse our duty of reasonable care and do not limit liability for gross negligence, reckless or intentional misconduct, fraud, personal injury, or any liability or remedy that cannot legally be limited. They do not eliminate legally required remedies for data loss or a warranty remedy that fails its essential purpose.
Please contact (719) 239-0477 promptly about any concern so we can try to resolve it. This request does not shorten a legal claim deadline or require you to give up a chargeback, regulatory complaint, or court remedy. Colorado law governs to the extent permitted, without removing protections that otherwise must apply. If a provision cannot be enforced, the remaining provisions continue only to the extent lawful. We may decline unsafe, unlawful, or out-of-scope work, subject to applicable law. Ask for a paper copy or another way to review and accept these terms if you do not wish to sign electronically.
Website descriptions provide general information about our services. Confirm the scope, price, availability, applicable warranty, and timing in your estimate or service agreement. Merely browsing this site, submitting an inquiry, booking an appointment, or dropping off equipment does not authorize unlimited charges.
Use the site and support tools lawfully. Do not attempt unauthorized access, misuse another person’s account, upload malicious material, or interfere with operation. Submit accurate contact information and only information you are authorized to share. Keep account credentials private; contact us if you suspect unauthorized access.
Managed IT services, subscriptions, recurring charges, unattended remote access, and third-party software may require separate agreements. This page does not enroll you in a subscription or grant continuing access to your systems. The separately accepted agreement and applicable third-party license govern those arrangements.
The website and outside links may be interrupted, changed, or unavailable. Contact us directly for a current quote or assistance. Links to third-party services do not make us responsible for their independent websites or policies. Nothing here removes obligations we owe under an accepted service agreement or applicable law.
Our Refund Policy explains returns and cancellations. Our Privacy Policy and Data We Collect page describe information handling and support diagnostics. A privacy notice does not itself provide consent for marketing, remote access, or unrelated data use.
Future changes will be posted with an effective date. New terms do not retroactively replace a previously accepted agreement, eliminate an existing warranty, or create consent that was not obtained. The terms disclosed and accepted for your transaction govern it.
