Effective October 6, 2026 | Revision 2026-10-06.1

This page describes information our help button, diagnostic scripts, remote-support tools, and authorized managed IT services can collect. It supplements our Privacy Policy. Collection varies by tool, configuration, and the work you authorize.

Information support tools can collect

• The currently logged-in username, computer name, device identifiers and serial numbers, hardware details, operating system, and installed software information.
• Network and Wi-Fi connection details, IP addresses, connectivity tests, hardware health, running processes, system/event logs, and diagnostic results.
• Screenshots and recent on-screen actions. A diagnostic capture can include open windows, documents, notifications, account details, or other information visible on screen.
• Recent browsing history and activity information. Depending on the tool, this can reveal visited websites or the context of a technical issue, including sensitive information unrelated to the problem.
• Issue descriptions, attachments you provide, remote-session information, and output from additional diagnostic scripts used for the authorized support request.

We have not set a universal number of captured actions or a single collection schedule for every tool. Ask us about the specific tool or diagnostic package before starting if you need those details. An authorized managed-service agent may collect system and security information in the background under the applicable service agreement; collection is not necessarily limited to the moment you submit a help form.

Prepare before starting support

• Close unrelated websites, private documents, messages, and notifications before a screen capture or remote session.
• Tell us if the device contains confidential business information, health or financial records, legal material, or other regulated data. Agree on appropriate safeguards and any required agreements before sharing it.
• Submit only information you own or are authorized to share. Avoid sending passwords, complete payment-card numbers, or unnecessary sensitive files through ordinary email or general support forms.
• Back up important data and tell us if a backup is unavailable or data recovery is your priority.

If the collection is unsuitable for your situation, contact us before launching the tool. We can discuss a more limited diagnostic approach, a supervised session, or another available way to provide support. Some assistance may not be possible without certain technical information.

Authorization and control

Reading this page does not authorize access to your device. Remote access, diagnostics, and any continuing managed-service access must be covered by your permission or an authorized organization’s service agreement. We use device access within the approved scope. An installed management agent may continue operating under that agreement after a website or support form is closed.

You can ask to pause an attended session or discuss stopping diagnostic collection. Contact us about removing or disabling an installed management agent and the effect on contracted services, monitoring, or security. Do not assume that closing a browser window revokes an existing managed-service authorization.

Use, sharing, and retention

We use support information to investigate issues, perform authorized work, protect systems, follow up, and document service. Relevant information may be saved in the ticket and processed by our ticketing, remote-support, diagnostic, hosting, and other service providers. Authorized staff can review those records. The Privacy Policy explains recipients, retention, security, and privacy requests.

We also record and transcribe customer calls and use AI tools to summarize calls, messages, and tickets. Relevant communications and ticket content may be processed by those providers. Automated summaries can be wrong; tell us if an approval or request has been recorded incorrectly. See the Privacy Policy for the full explanation and available contact options.

A customer precaution does not remove our responsibility to use reasonable care and handle information appropriately. This page does not promise compliance with a specialized regulatory framework or replace a required business associate, confidentiality, or data-processing agreement.

Questions or concerns

Call (719) 239-0477 or email info@ccomputertech.com before starting support if you have questions about data collection. If something sensitive was included accidentally, contact us promptly with the ticket number so we can assess access restrictions or deletion, subject to applicable retention obligations.